Terms and Conditions

Last updated: 01/09/2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Business Day means any day other than a Saturday, Sunday, or public holiday in England and Wales.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sarah Cosmetics Ltd, 23a Hampton Drive, Widnes, England, WA8 5BZ. Company registration number: 16256549.
Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.
Content means any text, images, videos, audio, or other materials that You upload, post, or otherwise make available through the Service.
Country refers to: United Kingdom
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Goods means the cosmetics products and items available for sale through the Service.
Order means a request by You to purchase Goods from Us.
Service refers to the Website.
Subscription means the recurring payment plan that provides You with ongoing access to Goods, services, or benefits.
Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
User-Generated Content or UGC means Content that You create, upload, post, or share on the Service.
Website refers to Sarah Cosmetics, accessible from https://sarahcosmetics.co.uk/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

UK Consumer Rights

As a UK-based business, We comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable UK consumer protection legislation.

Nothing in these Terms affects Your statutory rights as a Consumer.

Your Key Consumer Rights

As a Consumer, You have the right to:

Receive Goods that are as described, fit for purpose, and of satisfactory quality
A full refund if Goods are faulty or not as described
Cancel most online orders within 14 days (see Cancellation Rights section)
Repair or replacement of faulty Goods
A price reduction or refund if We cannot repair or replace faulty Goods

For detailed information about Your consumer rights, visit the Citizens Advice website at https://www.citizensadvice.org.uk

User Accounts

Account Creation

You may create an Account to access certain features of the Service. When You create an Account with Us, You must:

Provide accurate, complete, and current information
Be at least 18 years of age
Maintain the security of Your password and Account
Promptly update Your Account information if it changes
Accept responsibility for all activities that occur under Your Account
Not use Your Account for any unlawful purpose

Account Security

You are responsible for:

Keeping Your password confidential
All activities that occur under Your Account
Notifying Us immediately if You suspect unauthorised use of Your Account

We reserve the right to refuse service, terminate Accounts, or remove or edit Content at Our sole discretion, particularly if You breach these Terms.

Account Termination

You may delete Your Account at any time by contacting Us or using the Account settings (when available). We may suspend or terminate Your Account if You breach these Terms. Upon termination:

Your right to use the Service will cease immediately
We may delete Your Content and Account information
Outstanding payments will remain due
Active Subscriptions will be handled according to the Subscriptions section

User-Generated Content

Your Content

The Service may allow You to create, post, upload, or share Content. You retain ownership of Your Content, but You grant Us certain rights as described below.

License to Your Content

By posting or sharing Content on the Service, You grant Sarah Cosmetics Ltd a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display Your Content in connection with operating and promoting the Service.

This license allows Us to:

Display Your Content on the Website and in marketing materials
Make Your Content available to other users
Moderate, edit, or remove Your Content if it violates these Terms
Use Your Content for promotional purposes (e.g., featuring customer photos)

Your Responsibilities for Content

When You post Content, You represent and warrant that:

You own the Content or have the necessary rights to grant the license above
Your Content does not infringe any third party’s intellectual property, privacy, or other rights
Your Content complies with these Terms and all applicable laws
Your Content does not contain viruses, malware, or harmful code

You agree not to post Content that:

Is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
Infringes any intellectual property or other proprietary rights
Contains spam, advertising, or commercial content (unless authoriaed by Us)
Impersonates any person or misrepresents Your affiliation with any entity
Is false, misleading, or deceptive
Violates any applicable law or regulation

Content Moderation

We reserve the right to:

Monitor, review, and moderate User-Generated Content
Remove or refuse to post any Content that violates these Terms
Take action against users who repeatedly violate these Terms
Cooperate with law enforcement if Content is illegal

We are not obligated to monitor Content, and We are not responsible for Content posted by users.

Intellectual Property

Our Intellectual Property

The Service, including all content, features, functionality, trademarks, service marks, logos, trade names, and visual design (“Company Content”), is owned by Sarah Cosmetics Ltd, its licensors, or other providers of such material and is protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms grant You a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes only. You may not:

Copy, modify, distribute, sell, or lease any part of Our Service or Company Content
Reverse engineer or attempt to extract the source code of Our Service
Use Our trademarks, logos, or trade names without written permission
Remove or alter any copyright, trademark, or other proprietary notices
Frame or mirror any part of the Service without Our written permission
Use automated systems (bots, scrapers) to access the Service

All rights not expressly granted to You are reserved by Sarah Cosmetics Ltd.

Trademarks

“Sarah Cosmetics” and Our logo are trademarks of Sarah Cosmetics Ltd. You may not use Our trademarks without Our prior written consent. All other trademarks, service marks, logos, and trade names appearing on the Service are the property of their respective owners.

Copyright Infringement

We respect intellectual property rights. If You believe that Your copyrighted work has been infringed, please contact Us at he***@***************co.uk with:

Description of the copyrighted work
Location of the allegedly infringing material
Your contact information
A statement of good faith belief that the use is unauthorised
A statement under penalty of perjury that the information is accurate

Purchases and Orders

Product Information

We make every effort to display Goods accurately, including descriptions, images, and prices. However:

Colors may vary depending on Your display settings
We do not warrant that product descriptions are accurate, complete, or error-free
We reserve the right to correct errors in product information or pricing
We may limit quantities available for purchase

Ordering Process

When You place an Order:

You select Goods and add them to Your basket
You provide delivery and payment information
You review and confirm Your Order
We send You an Order confirmation email

Important: The Order confirmation email is an acknowledgment of Your Order, not an acceptance. We accept Your Order when We dispatch the Goods or provide access to digital services. We may refuse or cancel Orders at Our discretion.

Pricing and Payment

All prices are in British Pounds (GBP) and include VAT where applicable
We reserve the right to change prices at any time, but price changes will not affect confirmed Orders
Payment is required at the time of ordering
We accept payment methods displayed at checkout (credit/debit cards, PayPal, etc.)
Payment is processed by secure third-party payment processors
You authorise Us to charge Your payment method for the Order total

Order Acceptance and Cancellation by Us

We reserve the right to refuse or cancel any Order:

If Goods are unavailable or out of stock
If We identify pricing or product information errors
If We suspect fraudulent or unauthorised transactions
If You breach these Terms

If We cancel Your Order after payment, We will refund the full amount within 14 days.

Delivery

Delivery Information

Delivery is available within the United Kingdom
Delivery times are estimates and not guaranteed
Risk of loss passes to You upon delivery
You must provide accurate delivery information
We are not responsible for delays caused by third-party couriers or circumstances beyond Our control

Delivery Charges

Delivery charges are displayed at checkout and added to Your Order total.

Failed Delivery

If delivery fails because You provided incorrect information or were unavailable to receive the Goods, We may:

Charge You for re-delivery costs
Return Goods to Us, in which case You may forfeit Your right to cancel
Treat the Order as cancelled if You do not arrange re-delivery within a reasonable time

Right to Cancel (14-Day Cooling-Off Period)

Cancellation Rights for Consumers

If You are a Consumer purchasing Goods online, You have the right to cancel Your Order without giving any reason within 14 days under the Consumer Contracts Regulations 2013.

The 14-day cancellation period begins:

For Goods: From the day You (or a third party You nominate) receives the last item in Your Order
For Subscriptions: From the day You enter into the contract

How to cancel:

Email Us at he***@***************co.uk with Your Order number and cancellation request
Send written notice to Our address: 23a Hampton Drive, Widnes, England, WA8 5BZ

Effects of Cancellation

If You cancel, We will refund all payments received from You, including delivery charges (except additional costs if You chose a delivery method other than Our standard delivery).

Refund timing:

We will process Your refund within 14 days of receiving the Goods back or proof that You have sent them back
We may withhold the refund until We receive the Goods or You provide proof of return

Your Obligations When Cancelling

If You cancel, You must:

Return the Goods to Us at 23a Hampton Drive, Widnes, England, WA8 5BZ
Send the Goods back within 14 days of notifying Us of cancellation
Pay the direct cost of returning the Goods (unless We agree to pay)

Condition of Goods:

You may examine the Goods as You would in a shop
You are liable for any diminished value of Goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning
Goods must be returned in resalable condition with original packaging when possible

Exceptions to Cancellation Right

Your right to cancel does NOT apply to:

Cosmetics or hygiene products that have been unsealed, opened, or used
Goods made to Your specifications or clearly personalised
Goods that deteriorate rapidly or expire quickly
Digital content if You agreed to immediate delivery and waived Your cancellation right
Subscriptions after the initial cancellation period has expired

Returns and Refunds

Faulty or Misdescribed Goods

Your statutory rights as a Consumer are not affected by Our returns policy. If Goods are faulty, not as described, or not fit for purpose, You have the right to:

Within 30 days: Reject the Goods and receive a full refund
After 30 days: Request a repair or replacement. If repair or replacement is not possible or fails, You may receive a full or partial refund

Returning Goods

To return Goods:

Contact Us at he***@***************co.uk within the applicable time period
Provide Your Order number and reason for return
We will provide return instructions
Pack the Goods securely with original packaging when possible
Send to the address We provide

Refund Processing

Refunds will be processed within 14 days of receiving returned Goods
Refunds will be made to Your original payment method
We will notify You by email when the refund is processed

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned unless faulty:

Opened or used cosmetics products
Unsealed hygiene products
Products without original packaging (unless damaged in transit)

Subscriptions

Subscription Plans

We offer Subscription plans that provide recurring deliveries or access to benefits. When You subscribe:

You authorise recurring charges to Your payment method
Subscription fees are charged at the start of each billing period
Billing periods may be monthly, quarterly, or annually as specified
We will notify You of Subscription fees and terms before You subscribe

Subscription Terms

Billing:

Your first payment is charged when You subscribe
Subsequent payments are charged automatically on the renewal date
We will notify You before charging if prices increase
You must keep Your payment information current

Changes to Subscriptions:

We may change Subscription benefits, features, or pricing with reasonable notice
Price increases will be communicated at least 30 days in advance
You may cancel before changes take effect if You disagree with them

Cancelling Your Subscription

Your Cancellation Rights:

You may cancel Your Subscription at any time
Cancellation takes effect at the end of the current billing period
You will not be charged for subsequent periods after cancellation
No refunds for partial billing periods (unless required by law)
You retain access to Subscription benefits until the end of the paid period

How to Cancel:

Log into Your Account and cancel through Account settings (when available)
Email Us at he***@***************co.uk with Your cancellation request
We will confirm Your cancellation by email

Consumer Cancellation Rights:

As a Consumer, You have a 14-day cooling-off period from the date You subscribe
You may cancel within this period for a full refund of any payments made
After the cooling-off period, standard cancellation terms apply

We May Cancel Your Subscription If:

Your payment fails and You do not update Your payment information
You breach these Terms
We discontinue the Subscription service (with reasonable notice and pro-rata refund)

Failed Payments

If a Subscription payment fails:

We will attempt to process payment again
We will notify You to update Your payment information
We may suspend or cancel Your Subscription after multiple failed attempts
You remain responsible for any unpaid fees

Feedback and Suggestions

Your Feedback

We welcome and encourage You to provide feedback, comments, suggestions, and ideas about the Service (“Feedback”). By submitting Feedback, You acknowledge and agree that:

Your Feedback is voluntary and non-confidential
We may use, implement, and commercialise Your Feedback without compensation to You
We are not obligated to implement or respond to Your Feedback
We own all rights to any improvements, modifications, or developments based on Your Feedback
You waive any intellectual property rights You may have in the Feedback

We appreciate Your input, but please do not submit Feedback that contains confidential information or that You expect to receive compensation for.

Promotions, Contests, and Sweepstakes

From time to time, We may offer promotions, contests, sweepstakes, or special offers (“Promotions”). Promotions may have additional terms, conditions, and eligibility requirements (“Promotion Rules”) that will be posted or communicated to You.

Promotion Terms:

Each Promotion is subject to its specific Promotion Rules in addition to these Terms
Promotion Rules will include eligibility, entry requirements, prizes, and deadlines
Promotions are void where prohibited by law
By entering a Promotion, You agree to be bound by these Terms and the Promotion Rules
We reserve the right to cancel, modify, or suspend Promotions if necessary
Prizes cannot be transferred, substituted, or redeemed for cash unless specified
Winners may be required to provide proof of identity and eligibility
Winners’ details may be published as required by law or Promotion Rules
Tax liability for prizes is the responsibility of the winner

Eligibility:

Promotions are generally open to UK residents aged 18 and over
Employees of Sarah Cosmetics Ltd and their immediate families are excluded
Additional restrictions may apply as specified in Promotion Rules

Disputes: Our decision on all Promotion matters is final. We reserve the right to disqualify entries that violate Promotion Rules or these Terms.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Prohibited Uses

You agree not to use the Service:

For any unlawful purpose or in violation of these Terms
To violate any UK or international laws or regulations
To infringe intellectual property rights of others
To harass, abuse, threaten, or harm others
To impersonate any person or entity
To transmit spam, viruses, or harmful code
To interfere with or disrupt the Service or servers
To collect information about other users without consent
To use automated systems to access the Service
To attempt to gain unauthorised access to the Service
For any commercial purpose without Our written permission

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination:

Your right to use the Service will cease immediately
We may delete Your Account and Content
Outstanding payment obligations remain in force
Provisions that by their nature should survive termination will survive (including ownership provisions, warranty disclaimers, indemnity, and limitations of liability)

Limitation of Liability

Important: Nothing in these Terms limits or excludes Our liability for:

Death or personal injury caused by Our negligence
Fraud or fraudulent misrepresentation
Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession)
Breach of the terms implied by sections 9, 10, 11, 13, and 14 of the Consumer Rights Act 2015 (relating to description, satisfactory quality, fitness for purpose, samples, and models)
Defective products under the Consumer Protection Act 1987
Any other liability that cannot be excluded or limited under UK law

For Consumer Contracts:

Subject to the above, if You are a Consumer:

We are responsible for losses You suffer that are a foreseeable result of Our breach of these Terms or Our negligence, but not for unforeseeable losses
We are not responsible for indirect or consequential losses that are not foreseeable at the time You purchased the Goods
We do not exclude or limit Our liability for losses that result from Our negligence or failure to use reasonable care and skill

For Business Users:

If You are not a Consumer (i.e., You are purchasing for business purposes), then to the maximum extent permitted by law:

Our total liability to You for all claims arising from or related to the Service shall not exceed the amount You paid Us in the 12 months prior to the event giving rise to liability, or £100, whichever is greater
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses
We shall not be liable for failures or delays caused by circumstances beyond Our reasonable control

“AS IS” and “AS AVAILABLE” Disclaimer

To the extent permitted by UK law, the Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects.

For Business Users:

To the maximum extent permitted under UK law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service.

Without limiting the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

For Consumers:

If You are a Consumer, Your statutory rights are not affected by this section. This includes Your rights under the Consumer Rights Act 2015 regarding Goods being of satisfactory quality, fit for purpose, and as described.

Indemnity

If You are using the Service for business purposes, You agree to indemnify, defend, and hold harmless Sarah Cosmetics Ltd, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

Your breach of these Terms
Your violation of any law or rights of a third party
Your use of the Service
Your Content or User-Generated Content

This indemnification obligation will survive termination of these Terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Disputes Resolution

Informal Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company at he***@***************co.uk. We will attempt to resolve the dispute in good faith.

Jurisdiction for Consumers

If You are a Consumer residing in England or Wales, any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means You can bring proceedings in Your local court if You wish.

If You are a Consumer residing in Scotland, any dispute will be subject to the jurisdiction of the Scottish courts.

If You are a Consumer residing in Northern Ireland, any dispute will be subject to the jurisdiction of the Northern Irish courts.

Jurisdiction for Business Users

If You are not a Consumer, any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Alternative Dispute Resolution

If You are a Consumer and are not satisfied with Our response to a complaint, You may be able to refer Your complaint to an Alternative Dispute Resolution (ADR) provider. We will provide details of an appropriate ADR provider if requested.

You also have the right to submit a complaint through the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr if You are an EU consumer.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Entire Agreement

These Terms, together with Our Privacy Policy and any other policies referenced herein, constitute the entire agreement between You and Sarah Cosmetics Ltd regarding Your use of the Service and supersede all prior agreements and understandings.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.

For Material Changes:

If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect
What constitutes a material change will be determined at Our sole discretion
We will notify You by email and/or a prominent notice on the Service

Your Continued Use:

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms
If You do not agree to the new terms, in whole or in part, please stop using the website and the Service

Review Regularly:

We encourage You to review these Terms periodically
The “Last updated” date at the top of this page indicates when these Terms were last modified

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

Sarah Cosmetics Ltd

By email: he***@***************co.uk
By mail: 23a Hampton Drive, Widnes, England, WA8 5BZ

For consumer enquiries, complaints, or to exercise Your rights under the Consumer Rights Act 2015, please use the contact details above. We aim to respond to all enquiries within 5 Business Days.